TERMS & CONDITIONS
www.mtrshowroom.com
This electronic record is generated by a computer system and does not require any physical or digital signature.
The domain name www.mtrshowroom.com (the "Website") is owned and operated by MTR Co. for Paper and Plastic Products and its Derivatives Co., a company registered in Kuwait (hereinafter referred to as "MTR", "we", "us", or "our").
Your use of the Website, and any services, products, or tools offered on it, is governed by the following terms and conditions ("Terms of Use"), including all applicable policies incorporated herein by reference. If you transact on the Website, you shall be subject to the policies applicable to that transaction. By merely using the Website, you are contracting with MTR, and these Terms of Use, including all referenced policies, constitute a binding agreement between you and MTR.
1. Acceptance of Terms
By accessing www.mtrshowroom.com, registering with us, or using any of our services, you agree to be bound by the Terms and Conditions set out below. MTR reserves the right to amend these Terms and Conditions at any time, and any changes will be posted on the Website with an updated effective date. You are advised to review these Terms and Conditions periodically. If you do not agree with the Terms and Conditions as stated, you must discontinue use of the Website.
2. Account Security
If you use the Website, you are responsible for maintaining the confidentiality of your username, display name, and password, and for all activities that occur under your account. You agree that if you provide information that is untrue, inaccurate, outdated, or incomplete, or if MTR has reasonable grounds to suspect that such information is untrue, inaccurate, outdated, or incomplete, MTR shall have the right to indefinitely suspend, terminate, or block your access to the Website and refuse to provide you with further access.
3. Eligibility & Registration
To register and create an account ("Registered User"), you must be at least 18 years of age and provide true and accurate information, including your name, date of birth, email address, payment card details, and other details requested during account creation. Subject to applicable law, a parent or guardian may permit a minor between 18 and 21 years of age to use their account, provided the parent or guardian remains fully liable for all use of the account and the Service by that minor. MTR may carry out further checks to verify your age and, if unable to confirm you are over 18, may cancel your order.
By registering and using www.mtrshowroom.com, you undertake to provide correct information and to maintain the confidentiality of your account, username, password, and any other credentials provided to you.
4. Orders
Registered Users may order and purchase products via the Website. Each order will reflect the price of the product(s), applicable delivery charges, and any other charges applicable at checkout. All other conditions of sale are governed by MTR's Payment and Delivery Terms.
Upon placing an order, you will receive an acknowledgement/confirmation email or message summarizing the products purchased and relevant order details. Such confirmation shall be treated as your confirmed order.
Once MTR has verified payment, your order will be packed and dispatched. Orders will be delivered to the address provided during registration or at checkout. This is subject to change or cancellation if MTR does not accept the order, or if you cancel it prior to dispatch.
5. Pricing
While MTR takes reasonable care to ensure accuracy, pricing displayed on the Website may, due to technical error, typographical error, or incorrect product information, be inaccurately reflected. In such cases, MTR reserves the right to cancel the affected order(s). If you have already been charged for an order that is cancelled due to a pricing error, you will be notified and refunded in full.
Where errors are found in the price or description of an ordered product, you will be notified by customer support as soon as reasonably possible, and the order will either be cancelled or modified to reflect the correct price, subject to your agreement. If you cannot be reached, the order will be treated as cancelled and any payment received will be refunded.
6. Payment Methods
MTR accepts payment via KNET, and Visa/Mastercard debit and credit cards. Upon checkout, you will be directed to the relevant secure payment gateway to enter your payment details. All payment information you provide is transmitted and processed securely through our payment service provider(s); MTR does not store your full card details.
7. Returns, Replacements & Refunds
MTR wants you to be satisfied with your purchase. This clause sets out how returns, replacements, and refunds are handled.
7.1 Eligibility for Return
You may request a return, replacement, or refund where an item is damaged in shipping, defective, missing from your order, or where the wrong item was shipped, or otherwise as permitted under applicable consumer protection law. Requests must generally be made within a reasonable period from the date of delivery, as specified on the Website or in your order confirmation.
7.2 Accepted Reasons for Return
• Item was damaged during shipping
• Item was defective or not fit for purpose
• Item(s) were missing from the order
• Wrong item was shipped
• Change of mind, subject to the item being unused, in its original packaging, and returned within the applicable return window
7.3 Replacement Process
Where MTR accepts a replacement request, you will be required to return the original product to MTR. Only upon receipt and inspection of the returned product will MTR dispatch the replacement to you.
7.4 Refund Process
Where a refund is approved, MTR will process it to the original payment method used at checkout, within the timeframe communicated to you by customer support and subject to processing times of the relevant bank or payment provider. Delivery charges are non-refundable unless the return is due to MTR's error (damaged, defective, missing, or incorrect item).
7.5 Exchanges
Where stock allows, you may request an exchange for a different size, color, or variant in place of a refund or like-for-like replacement, subject to the same conditions set out above.
8. MTR's Rights
MTR reserves the full right, at its sole discretion, to refuse service, cancel orders, remove or edit content on the Website, and suspend or terminate any user account, including where these Terms of Use have been breached.
9. Limitation of Liability
To the fullest extent permitted by applicable law, MTR shall not be liable for any special, incidental, indirect, or consequential damages of any kind arising out of or in connection with these Terms of Use, even if MTR has been advised in advance of the possibility of such damages.
10. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of the State of Kuwait, and any disputes arising out of or in connection with them shall be subject to the exclusive jurisdiction of the competent courts of Kuwait.
11. Contact Us
If you have any comments or queries regarding these Terms and Conditions, please reach out to us using the details below:
Company: MTR Co. for Paper and Plastic Products and its Derivatives Co.
Website: www.mtrshowroom.com
Email: mtrshowroomm@gmail.com
Phone: +965 97891398
Address: Shuwaikh Industrial 3, Street 70